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Skills for Retail and Customer Service Level 1



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What does this course involve?

You will learn the skills needed to go into a career in the customer service industry, from working in retail environments in a variety of settings. You will learn how to deal with customer enquiries, dealing with consumer issues, and the basics of selling and stock control.

Broadstairs Campus

Studying at our Broadstairs campus, the course will focus on the skills needed to work in the business, tourism or retail industries. With Westwood Cross shopping centre located in the centre of Thanet, there will be more job opportunities for those with good customer service and business skills.

In addition, the course can lead on to employment in the retail and hospitality industry and you will benefit from links with local employers in the many retail outlets and hospitality businesses in the local area. Our Broadstairs campus also has its own onsite hotel, The Yarrow, which will enable you to learn how to deliver a great experience to customers. Work experience is a key element of this course and students will be encouraged and helped to find suitable placements.

Folkestone Campus

This qualification provides you with a basic, introductory set of knowledge and skills, relevant to retail. It also supports work preparation training to prepare you for work. You can take at least one of two mandatory units below Working in Retail and Working with Customers in a Retail Environment. Additional retail units will be delivered including: cash handling, stock merchandising & time management.

The proposed opening of many retail outlets in the wider Folkestone area to include Bunnings, B&M, The Range, Next, Trespass and Hotels/Inns and food outlets makes it an exciting time to study retail. Developments at Otterpool Park and the Harbour offer many employment opportunities and taking this course is a great start on your way to a career in retail.

All of the skills learnt can be transferred to a wide range of subject areas and businesses, and can lead on to further study, an apprenticeship or employment.

This Study Programme has been designed in such a way that if you are not sure which vocational area you would like to study in, you will have the chance to move and sample a different area at various points in the year. You will work towards external accreditation in employability skills and a vocational qualification.

This Study Programme will include English and maths at an appropriate level, and it will support the development of skills towards employability and progress on to the next level of study.


What qualifications do I need?

4 GCSEs grade E-G (2 or 1) with English and maths Entry Level 3.



You will learn through practical and theoretical lessons and build a portfolio of work.


The qualification is broken down into an Award, Certificate and Diploma. It is delivered within both a classroom environment and a realistic working environment and assessments will entail practical applied skills and assessment skills to develop independence and progression to level 2.

Fees & Costs

If you are 16-18yrs old at the start of the Study Programme, it will be free.
There may be additional payments required for trips, visits and other

For adult learners (over 19) financial support towards the costs of your
Study Programme may be available. Eligible students may be able to get help with
course related costs such as travel, equipment and childcare.

Please contact Support Services for confirmation of all Study Programme fees

Broadstairs Campus - 01843 605062 (or e-mail

Please note: For those claiming state working age benefit this course is
classed as part-time.



You could progress onto a Level 2 study programme, an apprenticeship or employment, dependent upon completion of the course and relevant English and maths grades.


The strong focus on transferable employability skills means that learners could move within or between sectors as they progress. Some learners may be able to progress directly into employment, particularly where work-based training will be offered, but it is expected that most learners will build on the skills and knowledge gained from these qualifications through further learning of relevant sectors such as service industries or Business before entering employment.

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