East Kent College is proud to offer the JANET eduroam service.
Eduroam enables visitors to our site to log on to the eduroam network using their eduroam credentials and access applications and services offered by their home institution. It also allows East Kent College members who visit other participating establishments to log on to eduroam and access a sub-set of East Kent College ICT services remotely.
Your ICT department should be able to brief you on how to connect to eduroam and which services your home institution offers. However, should you experience technical difficulties, you may contact our IT Service Desk using the contact details below.
As long as you have a valid East Kent College network log on, you should be able to access the eduroam network from any participating institution. If you do not have a network account, please fill in a new account form available from our intranet and return it to the IT Service Desk. Please see below for the IT Service Desk contact details.
If you wish to gain Internet access during your visit to East Kent College, you may obtain temporary guest account details from our IT Service Desk (see below for contact details).
Your username should be in the form of email@example.com, eg, firstname.lastname@example.org or, for East Kent College students, email@example.com . East Kent College student and staff eduroam usernames are not the same as their email addresses even though they look similar. East Kent College student and staff passwords are the same as their normal network passwords. You do not need to specify a domain name if prompted by their laptop/device.
We support the following combination of devices and operating systems connecting to our eduroam service: Wireless laptops running Windows XP, Windows 7 and Windows 8 Wireless laptops running OS X version 10.4 to 10.6.
You may connect using other devices/operating systems but you will not receive support for these. The following devices have been tried with varying degrees of success: Android (firmware v1.6 and above) -- no known problems iPhone 4 -- no known problems Ubuntu 10.04 -- no known problems Blackberry -- lots of problems.
If you have problems using our eduroam service, please double-check your settings and credentials before contacting the IT Service Desk. Also note the list above of supported devices and operating systems. If you do need to contact the IT Service Desk with an eduroam problem, please try and give as much of the following information as possible: Device type and operating system Full username (please do not give us your password) Your IP address (open a command or terminal window and run 'ipconfig /all' if using Windows or 'ifconfig' for Linux and Mac) The location where you tried to connect and the strength of the eduroam signal Note that we can only support East Kent College owned equipment.
You are connected to eduroam but unable to browse. If you can connect to eduroam but cannot browse the Internet, check the following:
There are no known restrictions on the browser you can use with our eduroam service. Contacting the IT Service Desk The Service Desk by emailing firstname.lastname@example.org.
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