Essential information:

Title:

Level 2 - Intermediate Apprenticeship - Customer Service

Code:

099412/1/1

Start date:

01/08/2016

End date:

26/07/2017

Weekly hours:

The weekly hours will depend on the Apprenticeship qualification and employer.

Location:

Broadstairs

Related downloads:

Content

What does this course involve?

This Programme will be offered at times throughout the academic year which runs from September to July. To register your interest please contact Support Services:

Broadstairs - 01843605062 (or email broadstairs@eastkent.ac.uk) Candidates gain the Customer Service Apprenticeship Level 2 framework qualification by completing and achieving:

Work place based evidence portfolio.

Technical Certificate: College-based course covering customer service knowledge exam and practical assessments.

Literacy and Numeracy: Fulfilled by completion of Maths and English at an appropriate level.

ERR: Employment Rights and Responsibilities.

PLTS: Personal Learning and Thinking Skills.

All qualification elements must be achieved to complete the Apprenticeship Framework.

There are a number of mandatory units including health and safety in the workplace to be completed. Apprentices will be required to study a number of optional units linked to specific business requirements.

There is an expectation that candidates will undertake personal study in order to demonstrate knowledge of the subject area, and compile a portfolio of evidence to demonstrate their competence.

Requirements

What qualifications do I need?

Apprentices should be employed within an appropriate customer service environment. They will be invited to attend a short informal interview prior to the course commencing and to undertake an initial assessment to demonstrate the minimum levels of literacy and numeracy required. They will be allocated a personal tutor for guidance throughout the duration of the course.

Assessment

The process of assessment requires the demonstration of skills together with appropriate knowledge and understanding to a specified standard. Assessment of the NVQ is based on a combination of observation, questioning and collection of evidence from the workplace.

Fees & Costs

This course is fully funded if the Apprentice is aged under 19. If the Apprentice is 19+ then a £500 employer contribution will be required.

To register your interest please contact Support Services:

Broadstairs - 01843 605062 (or email broadstairs@eastkent.ac.uk)

Opportunities

On successful completion, you could progress onto one of our Level 3 Advanced Apprenticeships, or seek employment in a customer service role.

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